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Riscord

Riscord Support

Need a hand?

Get back to your account, sort out voice, or find the right place to ask for help.

Find a fix.

Set up your microphone

  1. Before joining voice, open Settings → Voice & Audio and select your microphone under Input device.
  2. Choose Start microphone test and speak normally. The meter should move, and the test stays private.
  3. If it stays flat, check the microphone’s hardware mute switch and allow microphone access in your browser or Windows privacy settings. If you use Push to talk, hold the assigned key when speaking in voice.
Open Voice & Audio settings

Reconnect to voice

  1. If Riscord shows Reconnecting, give it a moment to restore the connection.
  2. If you see the red disconnected bar, choose Reconnect. If the bar is gone, reopen the original voice channel or DM and try joining again.
  3. If voice keeps dropping, open Connection details from the voice controls and check for an unstable connection. If a DM call has already ended, start a new call.
Open Riscord and rejoin voice

Share your screen

  1. Join voice and select Share your screen in the call controls. In a server, you need permission to speak.
  2. Pick a window or your entire screen. On the web, choose your source in the browser’s picker first. A single window keeps the rest of your desktop private.
  3. Check the resolution, frame rate, and source audio in Stream settings, then choose Go live. If your browser only supports watching streams, try the Windows app.
Get the Windows app

Sign in after losing your authenticator

  1. Enter your email and password on the login page.
  2. At the verification step, enter an unused recovery code saved when you turned on two-factor authentication.
  3. Once signed in, update your authenticator under Settings → My Account and save your new recovery codes somewhere secure. If you have no recovery code, check any device where you’re still signed in before logging out.
Go to login

Quick answers

Good to know.

Can I use Riscord on macOS or Linux?

Yes. Open Riscord in your browser on either platform, or try the native previews on the download page.

Where can I find the bot API docs?

The developer documentation is public and covers getting started, bot commands, and the API.

Still need help?

  • Recover your account

    Forgot your password? Request a reset using the email address on your account.

    Reset my password

  • Appeal a decision

    Use the appeals page to ask for a review of a platform moderation decision.

    Open appeals

  • Ask the community

    Get help from other Riscord users, find app updates, and share feedback in the official server.

    Visit the official server